Refund policy

Refund and Return Policy

At Kingdom Horticulture, we are committed to providing high-quality live plants and pots. Please read our return policy carefully before purchasing.

Return Window Eligible returns and refund requests must be submitted within 30 days of delivery.

Eligibility We accept return or refund requests where items are damaged or faulty upon delivery. To be eligible, damage must be reported at the time of delivery or within 30 days of receiving your order, with photographic evidence provided.

Exclusions Refunds or returns are not available for:

• Change of mind - due to the perishable nature of live plants, we cannot accept change-of-mind returns.
• Unattended deliveries - if you requested your order be left unattended, items are not eligible for return.
• Improper care after delivery - plants that have deteriorated due to incorrect care post-delivery are not eligible.

Return Method Items do not need to be returned physically. Refunds are processed based on photographic evidence of damage submitted to info@kingdomhorticulture.com with your order number.

Refund Method Eligible refunds will be processed via:

1. Store credit applied to your account, or
2. Refund to the original payment method

Delivery Conditions Deliveries are made to curb side or single-storey dwellings only. Multi-storey locations must notify us in advance; additional fees may apply. Customers are encouraged to inspect orders upon delivery and report any issues immediately.

Contact Email info@kingdomhorticulture.com.au with your order number for all return and refund enquiries.